Everything clients usually ask before subscribing.
Clear answers about requests, revisions, previews, development, billing and cancellation.
Clear answers before you subscribe.
A subscription studio should be easy to understand before a sales call is ever needed.
What does unlimited really mean?
You can add as many requests as you want to your queue. We keep the queue prioritized, move requests through clear production steps and send deliverables for review as they are ready.
How does onboarding work?
After checkout, you receive a short intake form to share your business, brand assets and first request. Then we start working through your queue.
How fast are requests delivered?
Most focused requests are ready in about 48 hours. Larger website or development work is scoped into simple checkpoints so you know what to expect.
How are larger requests handled?
We split larger work into smaller steps such as brief, design, build, review and delivery. That keeps progress easy to follow.
Do you include development?
Yes, basic website development and website updates are included. Bigger technical projects may be split into milestones or quoted separately.
How do preview links work?
For website work, we can send a live preview link so you can review the page before final delivery.
Who owns the work?
Approved designs, exported assets, source files and delivered code belong to you. We keep them organized by request and version in your portal.
Are there requests Digiso does not support?
We are not a fit for native mobile engineering, complex backend platforms without clear milestones, media buying, compliance review or same-day emergency work unless agreed in advance.
Can we stop or pause?
Yes. You can pause, resume or cancel without long contracts.
What is the refund policy?
Because Digiso creates custom digital work, payments are generally non-refundable once work has started, requests have been submitted or deliverables have been provided. Refund requests are reviewed case by case, exclude non-refundable payment processing fees and, when approved, are limited to unused subscription time at Digiso's discretion.
Can I use Digiso for one month?
Yes. The model is monthly, so you can use Digiso for a focused sprint, continue for ongoing creative operations or pause when you do not need active production.